FAQ

Explore our frequently asked questions (FAQ).

What is Ghostwraiter?

Ghostwraiter is an AI-powered email assistant that can compose new emails or replies, improve spelling and grammar, summarize or translate emails - all with just one click.

Many of our users describe Ghostwraiter as follows: "Essentially, it's like ChatGPT for Microsoft Outlook - but with more efficient operation and GDPR-compliant."

Ghostwraiter seamlessly integrates as an add-in with Microsoft Outlook and can be used across devices in the desktop, browser, or mobile versions.

Is there a free trial of Ghostwraiter?

Yes, every new user can test Ghostwraiter for free for 14 days without having to provide payment information at sign-up. This allows you to fully explore Ghostwraiter's capabilities before deciding on a subscription.

Click here to try Ghostwraiter for free!

How secure is Ghostwraiter?

Ghostwraiter is fully GDPR-compliant and adheres to all European data protection laws. Our servers are all located in Europe and do not store your email content. Emails continue to be sent from your server. More information on data protection can be found in our privacy policy.

Is Ghostwraiter easy to use?

Ghostwraiter is designed for effortless integration with Microsoft Outlook. It's easily used across devices via desktop or browser on a PC, or mobile on a phone or tablet, thanks to its intuitive operation. Simply register, install the add-on, and you can start using Ghostwraiter.

Which email programs are supported by Ghostwraiter?

Ghostwraiter is designed for Microsoft Outlook. It integrates seamlessly as an add-in with Microsoft Outlook and can be used across devices in the desktop, browser, or mobile versions.

Which version of Microsoft Outlook is required?

For the Outlook add-in to load and function properly, there are a number of requirements for both the servers and the clients.

Client requirements

  • The client must be one of the supported applications for Outlook add-ins. The following clients support add-ins.
    • Outlook on the web for Exchange 2016 or later
    • new Outlook on Windows (preview)
    • Outlook 2016 or later on Windows
    • Outlook on Mac
    • Outlook on Android
    • Outlook on iOS
  • The client must be connected to an Exchange server or Microsoft 365 using a direct connection. When configuring the client, the user must choose an Exchange, Office, or Outlook.com account type. If the client is configured to connect with POP3 or IMAP, add-ins will not load.

 

Mail server requirements

If the user is connected to Microsoft 365 or Outlook.com, mail server requirements are all taken care of already. However, for users connected to on-premises installations of Exchange Server, the following requirements apply.

  • The server must be Exchange 2016 or later.
  • Exchange Web Services (EWS) must be enabled and must be exposed to the Internet. Many add-ins require EWS to function properly.
  • The server must have a valid authentication certificate in order for the server to issue valid identity tokens. New installations of Exchange Server include a default authentication certificate. For more information, see Digital certificates and encryption in Exchange 2016 and Set-AuthConfig.
  • To access add-ins from AppSource, the client access servers must be able to communicate with AppSource.
Can I suggest improvements for Ghostwraiter?

We are always interested in further improving Ghostwraiter, so we are open to suggestions! If you have a feature request or feedback on functionality, feel free to send us your thoughts via email at contact@ghostwraiter.ai.

How can I reach customer service?

Our customer support team is available to answer any questions you may have. Please contact us with your inquiries via email at contact@ghostwraiter.ai.

Where is Ghostwraiter based?

Our headquarters are in Grünwald near Munich in Germany. However, our community of enthusiastic users spans across the world.